1. Virtual Office Hours

To accommodate students in different time zones, our International Student Office offers:

• Extended Office Hours: Early morning (7:00 am MST) and late evening (7:00 pm MST) availability via Microsoft Teams for flexible scheduling.
• Weekend Support: Dedicated hours during peak periods (Saturdays 9:00 am to 1:00 pm MST) , such as pre-semester orientation, to ensure all inquiries are addressed promptly.

2. Virtual Communication Channels

Our communication tools make it easy for students to connect with us from anywhere:

• Email Support – hr@eminentcollege.ca

• • Expect responses within 24-48 hours, with urgent queries prioritized.

• Virtual Appointments

• • Schedule one-on-one meetings via Microsoft Teams or Zoom to discuss specific concerns or questions.

• Messaging Apps

• • Stay updated with quick reminders and announcements through designated platforms like WhatsApp (+1-587-686-8348)

3. Key Services Available to Students Outside Canada

We provide a variety of support services to ensure you are well-prepared before your arrival:

• Pre-Arrival Guidance

• • Virtual sessions covering visa application processes, travel preparation, and housing options.

• Health Insurance and Tuition Consultations

• • Advisors provide detailed information on health coverage and payment options through online consultations.

• Online Pre-Arrival Orientation

• • Introduces students to Canadian culture, institutional policies, and available resources to ease their transition.

4. Response Time Commitments

We are committed to responding to your inquiries and processing documents promptly:

• Urgent Queries: Responded within 24 hours.
• Routine Queries: Responded within 48 hours.
• Application or Document Processing: Handled within 5-7 business days, depending on complexity.

5. Communication During Key Periods

During peak times, such as admissions season, additional staff are assigned to manage increased inquiries, ensuring timely responses.

6. Emergency Support

For urgent matters, such as visa delays or travel disruptions, we offer:

• A dedicated emergency email for immediate assistance- president@eminentcollege.ca

For more information and to access these services, please visit our website: www.eminentcollege.ca

We look forward to supporting you every step of the way in your educational journey!